A new way of thinking about higher education performance (essay) | Inside Higher Ed
Superb essay by Louis Soares from the Center for American Progress and Amy Ostrom from Arizona State University:
A new “College as a Service” (CaaS) logic can help reframe a substantive debate that pulls together what seem to be very disparate strands of thinking regarding practices and policy. CaaS provides a systemic way of thinking about nettlesome challenges such as how a student’s customer profile of preferences, needs and active participation leads to student success; how information yields accountability; and how self-service can improve higher education.
from Gestión de conocimiento | Scoop.it http://www.scoop.it/t/gestion-de-conocimiento/p/1841684561/a-new-way-of-thinking-about-higher-education-performance-essay-inside-higher-ed